Analysis
of customer satisfaction
Happy customers are the most profitable customers. If your
customers are dissatisfied on the other hand, the chances of loosing them are
considerable. In other words, aiming on customer satisfaction pays off.
Most companies use many resources on ensuring that their customers are
satisfied and loyal. Unfortunately, they often use resources in the wrong place.
You can use your resources more effectively, when you know where the customers'
needs lie.
Analyses of customer
satisfaction and customer
loyalty help you to work with company development
in a costefficient way. Through analyses, you will get a concrete picture of how
the company can use resources in order to increase the customer satisfaction.
How satisfied are your customers?
Through an online survey or telephone interviews with decision makers, we find out which factors
are important for the customers. We measure how satisfied the customers are for
each factor. This way, you get an excellent instrument for increasing your
company's competitiveness.
How satisfied are the customers of your competitors?
We can compare your company's customer satisfaction with the competitors'.
This kind of comparison (customer – competitor benchmarking)
gives you a good hint on which measures your company should take in order to
remain in a strong, competitive position.
We can make an analysis of the actual situation. But the instrument becomes
even more powerful, if we currently do measurements. This will enable you to see
if the activities you have started are having an effect.
In other words, we can give you an analysis of customer satisfaction that can
help your company to get more loyal and paying customers. Please feel free to
contact us.
Cavalius is known for:
- Focus on adapting each project
to the decisions that have to be made.
We have no standard products - but we use our experiences and methods in a new way for
each project
- Telephone interviews are done
by inteviewers who fluently speak the respondents' mother tongue.
- Clear reporting of results, ready to be used for
decision making.
Cavalius often co-operate with others
in order get all the right competencies and resources to get the job
done.
We would be pleased to have a talk about your possibilities on the
Danish, Scandinavian or European markets - or about the possibilities for
co-operation.
So please feel free to contact Jack Otto Kristensen for
more information.
CAVALIUS research
Danish version
